You can tell us a little more about yourself. In the portal you will see you have the option to Edit Profile, select this to fill in a bit more information about yourself. This information can be used by use each time you contact us, so we don't need to ask you. Such as your contact phone number or usual availability.
If you have any issues or question regard anything in this guide, please contact us at support@citizensadvice.org.uk
Thank you