Due to exceptionally high demand, the Expert Advice Housing Consultancy Service is currently experiencing significant pressure and does not have the capacity to respond to queries within our usual timescales.
Before submitting a query, please consider whether you can obtain support from alternative sources, including AdviserNet, Shelter Legal, the Shelter Housing Advice Service, Shelter Cymru, or the Workvivo Housing Discussion spaces (England and Wales) for peer support - where you may also find an existing answer to your query in the Q&A responses.
Where queries are submitted, please be aware that responses may take up to two weeks. We will, however, do our best to identify and prioritise urgent cases where possible.
If you do submit a query and subsequently find the information or advice you need elsewhere before we have responded, please let us know so that we can close the query and focus our resources on other cases.
Thank you for your understanding and cooperation.