Most of the services available on this platform only accept enquiries from network members, or certain specific organisations, so if you submit an enquiry using a personal email address it may be rejected.
Since the shift to home working for the majority of staff and volunteers we have noticed a marked increase in the number of enquiries that are being submitted using personal email addresses. We appreciate that this is sometimes by accident due to autofill, please read this article for a fuller explanation. It is the email address entered into the "Your email" field at the top of the new ticket submission form which determines which account can see the enquiry and where all the email communications relating to that enquiry will go, not who you are logged in as. If you enter a different email address into the "Your email" field than the one you logged in with, you will not be able to see the enquiry and will not receive email communications in the mailbox you expected.